Mithras Law Group Immigration Blog

Global Immigration and Business Solutions

USCIS Unveils its Redesigned Website Today

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U.S. Citizenship and Immigration Services (USCIS) has unveiled its re-designed website today. The re-designed USCIS website looks pretty impressive  and definitely seems more user-friendly and navigable at first glance than its previous website.

The new Customer Tools section makes it a lot easier for users to navigate and find what they are looking for right on the USCIS homepage and users can check filing fees, file an application online, check the case status, as well as sign up for updates.

My Case Status has replaced the Case Status Online and a new option has been added for users to receive alerts through text messages sent to their phones. This way, users that sign up for text alerts will get a text message letting them know when an update has been made to their case.

My Case Status feature has been greatly enhanced and provides information to users about their individual case as well for the first time gives users access to national volumes and trends associated with key immigration petitions. This feature will, no doubt, greatly improve user satisfaction as it gives users a better understanding of what to expect in terms of processing times and is a step by the agency towards greater transparency.

My Case Status provides information to users on:

  • what processing step their case is in;
  • where that particular step falls in the process as a whole;
  • national goals and average processing times; and
  • specific processing time for the office where their case is spending.

The Where to Start section on the left side of the homepage is another useful feature that helps users to find content more easily and a provides a one-stop shop for immigration purposes. The feature enables users to retrieve the eligibility criteria and application procedure for the immigration procedure sought.

The Forms tab too is more user focused and rather than simply listing form numbers, the re-designed dashboard categorizes forms by areas such as Employment based forms, Green card based forms, or Citizenship and Naturalization based forms.

All in all, a thumbs up for the redesigned USCIS website which seems more user-friendly, easier to navigate, and less overwhelming for users.

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Written by MithrasLaw

September 22, 2009 at 2:48 pm

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